Privacy Policy

(The much obligatory Privacy Policy in the wake of GDPR and the likes of it.)

The policy: This privacy policy notice is for this website; [www.techrelief.co.uk] and served by Atu Tech Ltd registered in UK and trading as TechRelief and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website. Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. We use the contract lawful basis under the GDPR for the processing of your information to provide you with details about our services, supplying a quote or estimate. We shall continue to process your information until the contract between us ends or is terminated under any contract terms. Your personal data under the contract lawful basis is not shared with any third parties. We use the consent lawful basis under the GDPR for the processing of your information when you explicitly consent to subscribe to our email mailing list. Your information is used to send you marketing messages within the scope outlined to you at the point of subscription. We collect the following information from you for any email marketing; Your email address Your I.P address Time & date you subscribed We use the legitimate interests lawful basis under the GDPR for the processing of your information where a shared interest exists between us. Your information is not shared with any third parties. We only store this information for as long as a legitimate interest exists. Any personal information processed is done so securely with protective measures in place to prevent data breach. This includes data saved to computers, mobile devices, phones, laptops or tablets. Protective measures include passwords, pass codes, finger print recognition software and fire wall technology. You can unsubscribe or manage your personal information at any time through an online system, which you will find links to in any subscription confirmation email or marketing message we sent to you since. We will continue to process your information until you withdraw consent or it is determined your consent no longer exists. Your personal data under the consent lawful basis is not shared with any third parties. If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.  

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Cookies that we use are: Google universal analytics; _ga, _gat, _gid, gadwp_ , Civic cookie control; civicCookieControl, Googleleads.g.doubleclick.net; DSID, IDE, Pagead2.googlesyndication.com; DSID, IDE. Other tracking used are: Facebook tracking via pixel, Hotjar for future user experience improvements, LinkedIn tag

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe otherwise contact the EMS provider. Our EMS provider is not yet decided. We will hold the following information about you within our EMS system: Email address, I.P address, Subscription time & date

Resources & further information

Policy base: v.5.0 Oct 2020